Terms Of Use

The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submission of any purchase order to LUCYANDLOO.COM.AU indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by LUCYANDLOO.COM.AU

LUCYANDLOO.COM.AU reserves the right to make changes to this site and these terms and conditions at any time.

By ordering or registering on LUCYANDLOO.COM.AU you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at ADMIN@LUCYANDLOO.COM.AU and we will remove you from marketing communications
Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. LUCYANDLOO.COM.AU reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification or information before accepting any order. If we have any concerns regarding your order we will contact you via email or telephone as soon as possible to discuss.



LUCYANDLOO.COM.AU is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.



The delivery times provided by LUCYANDLOO.COM.AU are estimates only. LUCYANDLOO.COM.AU will not be held accountable for late deliveries or loss or damage relating to late deliveries. All packages are sent via Australia Post or a trusted courier with tracking facilities.

Please ensure you enter the correct delivery address. LUCYANDLOO.COM.AU cannot be held responsible for incorrectly entered delivery addresses.


Acceptance of the Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.


Change of Address

LUCYANDLOO.COM.AU cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review page in the checkout section of the Paypal site. If this is not noticed until after your order is finalised, please contact Customer Service immediately via admin@lucyandloo.com.au


International Customs Charges

Some orders may incur a customs or import duty charge. LUCYANDLOO.COM.AU do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations and compliance’s. For further information, please contact your local customs office.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and LUCYANDLOO.COM.AU will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and LUCYANDLOO.COM.AU will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.



Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.


Refunds and Returns

No refunds or exchanges will be made on sale items, unless faulty.

As we provide free fabric samples, we will not exchange or refund your purchase if you change your mind on the colour of your garment. However if the garment is the wrong size, we will happily exchange it for you. Please note exchanges may be subject to original order times, please contact us to discuss within 5 days of receipt of your order.

Strict quality control takes place before the items leave Lucy and Loo. If your goods are Faulty, these will be repaired or replaced.

Special return offers apply to individuals only.

Due to health regulations, we are unable to exchange “Secret Weapons”.

We recommend sending returns via registered post as we do not accept responsibility for lost items.

We will happily exchange or refund your item provided the item its original condition with the original tags attached.

See below for the time frame your exchange or refund must be made in:

– Exchanges (full price items) – 14 days from date of purchase
– Refunds (full price items) – 14 days from date of purchase



Order Cancellations

The entire Lucy and Loo collection is made to order. Once an order has been paid for in full, the garments are manufactured especially for you. We do not hold stock. Cancellations made before manufacturing begins will be accommodated only.

Lucy and Loo Layby program requires a non refundable payment of 25% of the total purchase amount and will be held for no longer than six months. This payment is non refundable if you cancel your order. Layby orders must be placed by email and agreed to in advance. Acceptance of Layby orders is at the discretion of Lucy and Loo.


Prize Competitions

LUCY AND LOO from time to time conduct competitions via this website and social media platforms Facebook and Instagram. Judges ruling is final. Unless otherwise stated, Prizes are not transferable for another colour or size. Prize are not transferable between persons or redeemable for cash. Prizes must be claimed within 4 weeks or they will be forfeited.


Copyright and Trademark Notice

This site is owned and operated by LUCY AND LOO. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of LUCY AND LOO.

All software used on the site is the sole property of LUCY AND LOO or those supplying the software.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without LUCY AND LOO prior written permission.

All rights not expressly granted herein are reserved.

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties



This site may contain links to other sites on the Internet that are owned and operated by third parties.

You acknowledge that LUCYANDLOO.COM.AU is not responsible for the operation of or content located on or through any such site.



We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that maybe of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.