Shipping policy
Shipping Policy
Lucy and Loo Convertible Wear | Last updated: 28 October 2026
At Lucy & Loo, we take care in preparing every order and getting your purchases safely on their way to you. Whether your garment is made especially for you or selected from our ready-to-wear collection, here is what you need to know about shipping.
1. Where We Ship
Lucy & Loo currently accepts orders for delivery within Australia only. We do not offer international shipping at this time.
2. Shipping Costs
We offer two flat-rate shipping options Australia-wide:
| Shipping method | Flat rate |
|---|---|
| Standard Shipping | $20 AUD |
| Express Shipping | $30 AUD |
Both rates apply regardless of order value or parcel weight. Your chosen shipping charge is displayed at checkout. Express Shipping applies to delivery after dispatch; it does not shorten the production time of made-to-order garments.
Separate deliveries requested for items in the same order may incur additional shipping charges. We will confirm any additional costs before arranging separate dispatch.
3. Made-to-Order Garments
Most Lucy & Loo garments are made specifically for your chosen style, size and colour. Made-to-order garments are usually ready for dispatch within approximately 4 weeks of order confirmation. This is an estimate and may vary depending on production requirements. If we anticipate a significant delay, we will endeavour to contact you. Delivery transit time is additional.
4. Ready-to-Wear Products
Ready-to-wear products are generally dispatched within 2 business days of payment confirmation, subject to stock availability and circumstances beyond our reasonable control. Business days exclude weekends and public holidays applicable to our operations. Delivery transit time is additional.
5. Orders Containing Multiple Products
If an order includes both made-to-order and ready-to-wear items, all items will be dispatched together when the entire order is ready. The dispatch timeframe will therefore generally follow the made-to-order timeframe. If you would like items sent separately, email lucyandlooconvertiblewear@gmail.com. Additional shipping charges may apply and will be confirmed before separate dispatch is arranged.
6. Delivery Times
Delivery time after dispatch depends on your location, the shipping option selected and the delivery provider. Delivery estimates are guides, not guarantees. If your parcel is delayed or does not arrive, please contact us so we can investigate and assist. Your rights under Australian Consumer Law remain unaffected.
7. Delivery Addresses
Please check your delivery address and contact details when placing an order. If you notice an error, email lucyandlooconvertiblewear@gmail.com immediately with your order number and corrected address. We will endeavour to update the address before dispatch, but changes may not be possible after shipping.
8. Lost, Damaged or Missing Parcels
If your parcel arrives damaged, is missing items or does not arrive within a reasonable timeframe, please contact us with your order number, a description of the issue and photographs where relevant. We will investigate with the delivery provider and work with you on an appropriate resolution in accordance with Australian Consumer Law.
9. Contact Us
Lucy and Loo Convertible Wear
Email: lucyandlooconvertiblewear@gmail.com
Phone: 0411 535 137
Website: https://www.lucyandloo.com.au